Privacy Policy

Website | Lemon Support | Last updated: 9 Sep 2026

This Privacy Policy explains what information Lemon Support may collect, store, and process, how that information is used, and the measures taken to protect it while providing the bot's services. By using Lemon Support, you acknowledge the practices described in this Privacy Policy.

| Information we collect.

Lemon Support may store information required for the bot to operate its features and maintain server functionality. This may include Server IDs, User IDs, Channel IDs, Role IDs, Message IDs, ticket data, application responses, moderation records, logging configurations, and other server settings. The information stored may vary depending on which Lemon Support features are enabled or used within a server.

| How your data is used.

Information collected by Lemon Support is used to provide and maintain the bot's features and functionality. This may include maintaining server configurations, processing tickets and applications, managing moderation and logging systems, troubleshooting issues, improving performance, and maintaining service stability. Data is not intentionally used for purposes unrelated to the operation, security, or improvement of Lemon Support.

| No unnecessary data collection.

Lemon Support is designed to collect only information that is reasonably necessary for its features and services. Lemon Support does not intentionally collect Discord passwords, payment information, government-issued personal documents, authentication credentials, or other sensitive personal information. Users should never provide passwords, tokens, payment details, or other highly sensitive information through Lemon Support's support systems, tickets, applications, or commands.

| Data sharing.

Lemon Company does not sell Lemon Support data or user information to third parties. Information may be accessed by authorized Lemon Company staff when reasonably necessary to provide support, investigate issues, maintain security, or operate the service. Information may also be disclosed when required by applicable law or when reasonably necessary to protect the security, integrity, or functionality of Lemon Support.

| Data retention.

Lemon Support may retain stored information for as long as it is reasonably necessary to provide its features and maintain server functionality. Server configurations, tickets, applications, moderation records, logs, and other information may be retained for different periods depending on their purpose. Data may be manually removed, reset, replaced, or deleted when it is no longer required or when technically possible.

| Data removal requests.

Server owners may request the removal of stored server configuration data by contacting the Lemon Company team. Lemon Company will review and process eligible requests where removal is technically possible and does not interfere with legitimate security, moderation, operational, or legal requirements. Removing certain information may affect the functionality of Lemon Support or reset configurations associated with the relevant server.

| Security.

Lemon Company takes reasonable measures to protect information stored by Lemon Support against unauthorized access, misuse, alteration, or loss. Access to stored information may be limited to authorized individuals who require it for legitimate operational, support, moderation, or security purposes. However, no online service, database, or transmission method can guarantee absolute security, and users should take appropriate precautions when using Discord and Lemon Support.

| Third-party services.

Lemon Support operates through Discord and may rely on third-party services, infrastructure, APIs, hosting providers, databases, or other technologies necessary to provide its functionality. These services may process certain information as required to operate their respective systems. Third-party services are independently operated and may have their own terms and privacy policies that apply to information processed directly by them.

| Tickets, applications, and submitted content.

Information submitted through Lemon Support's tickets, applications, reports, or other support systems may be stored or accessible to authorized staff members for the purpose for which it was submitted. Users should avoid submitting passwords, payment information, authentication tokens, or other highly sensitive information through these systems. Lemon Company may retain submitted information when reasonably necessary to resolve requests, investigate issues, maintain records, or protect the service.

| Server configurations and logs.

Lemon Support may store server-specific configurations and technical logs to ensure that features continue to function correctly. These may include enabled systems, configured channels and roles, logging settings, command-related information, and other technical data associated with the bot's operation. Such information may be used to troubleshoot technical issues, investigate abuse, maintain functionality, and improve service reliability.

| User responsibilities.

Users and server administrators are responsible for the information they choose to submit through Lemon Support. Server administrators should ensure that sensitive or unnecessary personal information is not requested through tickets, applications, forms, or other systems configured using the bot. Users should also avoid voluntarily sharing confidential information with Lemon Company staff or through Lemon Support unless it is specifically required for a legitimate support request.

| Policy updates.

Lemon Company may update this Privacy Policy when necessary to reflect changes to Lemon Support, its features, data practices, security measures, or applicable requirements. When significant changes are made, Lemon Company may provide notice through its official channels where appropriate. Continued use of Lemon Support after changes to this Privacy Policy have been published constitutes acceptance of the updated policy. The latest published version of this Privacy Policy will take precedence over previous versions. By using Lemon Support, you acknowledge that certain information may need to be stored or processed in order for its ticket, application, moderation, logging, configuration, support, and other features to function properly.